Privacy Policy

Who we are

Red Marina Limited (company number 13655908) is a software engineering consultancy registered in England and Wales. Our registered office is C/O Clearstone Accountants Ltd, The Dock Hub, Wilbury Villas, Hove, West Sussex, BN3 6AH. For the purposes of UK data protection law, Red Marina Limited is the data controller.

What data we collect

We collect the minimum data necessary to respond to your enquiry and provide our services:

• Name and email address — provided when you use the chat assistant to send a message or book a call
• Chat messages — the content of your conversation with our website assistant
• Technical data — your IP address, browser type, and referring page, collected automatically by our web server for security and operational purposes

How we use your data

We use your data for the following purposes:

• To respond to your enquiry or message
• To schedule and manage consultation calls
• To send calendar invitations via Microsoft Teams
• To maintain the security and performance of our website

Lawful basis for processing

We process your personal data on the basis of legitimate interest (responding to your enquiry and maintaining website security) and, where you book a call, on the basis of taking steps at your request prior to entering into a contract.

Third-party services

We use the following third-party services which may process your data:

• OpenAI — to power our chat assistant. Chat messages are sent to OpenAI's API for processing. See OpenAI's privacy policy.
• Microsoft Graph / Teams — to create calendar events and meeting links when you book a call. See Microsoft's privacy statement.
• Google Fonts — to serve web fonts. See Google's privacy policy.

Data retention

Chat messages are processed in real time and are not stored beyond the duration of your browser session. Contact form submissions (name, email, message) are retained for up to 12 months to allow us to respond and follow up. Server logs containing IP addresses are retained for 30 days.

Your rights

Under UK GDPR, you have the right to access, rectify, erase, restrict processing of, or object to the processing of your personal data. You also have the right to data portability and the right to lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, contact us at .

Cookies

For details on how we use cookies, please see our Cookie Policy.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact

If you have questions about this privacy policy or our data practices, contact us at .